One platform for mixed RAC + Support at Home providers.
Coordinators move between residential and community programmes, AN-ACC and SAH classification funding don't align, and the board wants one compliance number rather than four. Statura runs both operating models on one record — so the team stops reconciling between systems and leadership sees the whole picture.
Why This Is Hard
Running both models shouldn't mean running two systems.
Mixed providers carry every residential and community pressure at once — and the seams between two systems are where the cost hides.
Two operating models, one team.
Coordinators move between residential and community programmes through the day. Two systems means two logins, two reconciliations, and details re-keyed at every handoff.
Funding sources don't align.
AN-ACC funds residential care; SAH classification tiers fund the community. When they live in different systems, the finance team becomes the integration layer — by hand.
Compliance posture is enterprise-wide.
The board needs one compliance number across the whole organisation, not four partial ones stitched together from separate tools the week before a meeting.
What Changes
Both programmes, one operating record.
ONE OPERATING RECORD
One client, one care record, both programmes.
A person's record carries their care, funding and history whether they're in residential care or on Support at Home. Coordinators working across both programmes work from one record, so nothing is re-keyed at the boundary between models.
- Shared client and resident records across both programmes
- One audit trail spanning residential and community care
- No duplicate entry when a coordinator switches programmes
MULTI-FACILITY COMMAND
An executive view across every site and service.
Leadership sees occupancy, care minutes, SIRS, claims and quality across residential facilities and community services in one dashboard — with drilldown into any site. Region managers see their own scope.
- Consolidated KPIs across residential and community services
- Drilldown from a group number into a single site or service
- Region-scoped views for the managers who run them
CONSOLIDATED COMPLIANCE
Star Ratings, AIHW QI and Standards in one view.
The Strengthened Quality Standards, AIHW Quality Indicators and Star Ratings roll up across the organisation, so the board gets one compliance posture rather than four. Residential Standard 7 applies where it should; Standards 1–6 span both programmes.
- Strengthened Standards tracked across both programmes
- AIHW Quality Indicators consolidated for submission
- Composite Star Rating picture across the residential portfolio
Module Coverage
The modules mixed providers run across both.
Multi-Facility & Regions
Head-office oversight with site and region scope.
SIRS & Incidents
One incident pathway across both programmes.
Clinical Care
Observations and care plans for residents and clients.
Support at Home
Budgets, agreements and the 8-level journey.
AN-ACC Funding
Residential class mix, claims and reclass review.
Finance & Billing
Both funding models on one finance record.
Workforce
One workforce-compliance view across services.
Reporting Hub
Consolidated reporting across the organisation.
Governance
Group-level responsible persons, policy and risk.
How Statura Is Different
One platform for both models — not two products with a shared invoice.
vs care-management platforms
Statura runs residential and Support at Home on one operating record with a live compliance view, rather than a CRM you extend with separate care and finance tooling.
vs residential clinical systems
Both funding models — AN-ACC and SAH classification — on one finance record, so the finance team stops being the integration layer between two systems.
vs standalone home-care platforms
Residential and community on the same platform with multi-facility command, so leadership sees one compliance posture instead of stitching four together.
Pricing
Bundled licensing for mixed providers.
Residential is priced per bed and Support at Home per client, both with unlimited users. Mixed providers get bundled licensing across both — talk to us for the structure that fits your footprint. Prices shown for annual billing and exclude GST.
Residential
Support at Home
Mixed / Enterprise
FAQs
Questions, answered.
Can a single client move from Support at Home to residential without re-keying?
Yes. A person's record carries their care, funding and history across programmes, so a participant moving from Support at Home into residential care keeps one record rather than being re-entered into a separate system. The audit trail spans the move.
How does the financial reporting consolidate across programmes?
Both funding models live on one finance record — AN-ACC for residential and SAH classification tiers for the community — so reporting consolidates across the organisation without the finance team manually reconciling between two systems. Per-programme detail is still available; the difference is that the group view is a live output rather than a monthly rebuild.
What does multi-facility access look like for executives versus coordinators?
Access is scoped by role and organisational level. Executives and head office see the whole group with drilldown into any site or service; region managers see their region; coordinators and clinicians see the residents and clients in their scope. The audit log records access at every level.
Do residential and Support at Home compliance obligations stay separate where they should?
Yes. Standards 1–6 of the Strengthened Quality Standards apply to both residential and Support at Home, while Standard 7 (the Residential Community) applies to residential care only — and Statura applies each where it belongs. The consolidated view rolls up what's shared without flattening the obligations that differ.
Can we adopt the platform in phases across both programmes?
Yes. Most mixed providers land the workflow under the most pressure first — in one programme or one region — prove the model, and expand across both programmes and the wider portfolio on the same platform. The data model and audit trail are the same at every stage, so there's no migration cliff between phases.
Point tool vs one platform
Two care types on two systems is two of everything — except a single view.
Separate systems per care type
- A residential system and a home care system that don't share data
- Staff who work across both juggle two logins and two workflows
- Workforce, payroll and compliance reconciled twice, by hand
- No single operating view across the whole organisation
Inside Statura
- Residential (AN-ACC, care minutes) and Support at Home (classifications 1–8, budgets) on one platform
- One workforce, one award-accurate payroll and one mobile app across both
- One compliance and governance view spanning every service
- Staff move between care types without changing systems
Best-in-class on its own — and one of seven connected pillars on a single platform. Buying the point tool means buying the integration problem too.
See how the journey connectsMove toward one operating platform, one phase at a time.
Statura is designed to land cleanly inside the way providers already operate. Start with the workflow under pressure, keep the systems that still need to stay, and expand into the broader platform on your timeline. Every phase adds more signal to the live compliance view your leaders use to see risk, evidence and performance in real time.
Free trial available on Compliance Essentials (12 modules). No credit card required.
Want a lower-commitment first step? Start the Compliance Essentials free trial →
Not sure which module to land first? Take our free compliance assessment →