Family & Carer Portal
Keep families connected to the care that matters
A dedicated, secure portal where families and carers can view care plans, medications, visit schedules, and communicate directly with the care team — giving peace of mind and transparency.
Good morning
Here is an overview of your care today.
Next Scheduled Care
Friday · example visit
9:00 am · Personal care
My Care Plan
Goals Progress
Messages
No unread messages
Illustrated access varies with consent and representative authority.
Portal Features
Everything families need to stay informed
The Family Portal gives authorised family members and carers secure access to the information they need — without phone calls, emails, or waiting. Statura Care surfaces information an older person chooses to share with registered supporters and family, subject to consent and representative authority, including budgets, care planning, rights and agreements.
Care Plan Overview
View your loved one's current care plan, goals, and progress updates. See what care is being delivered and how they're tracking.
Medication Transparency
See current medications, dosage schedules, and administration records. Get notified about any medication changes.
Visit Schedule
View upcoming and past visits, including who visited, what services were delivered, and any notes from the care worker.
Secure Messaging
Communicate directly with coordinators and clinical staff through encrypted messaging. No more chasing phone calls.
Documents & Reports
Access shared documents including care agreements, assessment summaries, and incident notifications in one secure location.
Progress Updates
Receive regular updates on your loved one's wellbeing, including clinical observations, weight tracking, and activity participation.
Invoices, Statements & Budget Visibility
See invoices, monthly statements, and remaining budget by service category in one place — so there are no surprises about what's been delivered or what's left to spend.
Raise a Concern & Open Disclosure
Families can report an incident or raise a concern directly, and see open-disclosure information when something goes wrong — including external contact details for the ACQSC and OPAN.
Advance Care Planning
View advance care directives, nominated decision-makers, and documented goals of care for your loved one — visible to authorised family members.
Restrictive Practices Transparency
See any authorised restrictive practices in place for your person, with the context and authorisation behind them — full visibility, not a black box.
Feedback & Complaints
Submit feedback or a formal complaint through the portal and track how it's being handled, with clear pathways to external bodies if you need them.
My Rights & My Agreement
Access the service agreement and a plain-language view of consumer rights, so families always know what care has been agreed and what protections apply.
Security & Privacy
Built with privacy and security at its core
We understand the sensitivity of health information. The Family Portal is designed with the same security standards as the clinical platform.
Permission-based access
Providers control exactly what information each family member can see.
Encrypted in transit and at rest
All data is encrypted in transit and at rest. Core production hosting is in Sydney; limited support, telemetry, communications and billing workflows may use approved overseas subprocessors. See the subprocessor schedule.
Identity verification
Family members are invited by the provider and must verify their identity to access the portal.
Audit trail
Audit records capture actors, actions and changes for instrumented workflows. Confirm coverage for your workflows during evaluation.
Getting Started
Simple setup, immediate access
Provider Invites Family
The care coordinator sends an invitation to approved family members from within Statura Care.
Family Creates Account
Family members receive an email, create their account, and verify their identity.
Access Begins
Approved information is immediately available. Updates flow automatically as care is delivered.
Why It Matters
Designed for peace of mind
No more phone tag
Families can check in on their loved one's care at any time, from anywhere. No need to call the facility during business hours.
Transparency builds trust
When families can see the care being delivered, it strengthens the relationship between providers and families.
Reduced complaint risk
Proactive communication and transparency significantly reduce formal complaints and escalations.
Pricing
The Family Portal is included on Professional + Clinical, Enterprise, and Home Care Complete
The Statura Care Family & Carer Portal is included on Professional + Clinical, Enterprise, and Home Care Complete at no additional cost. The portal requires clinical and care delivery data to provide meaningful updates to families.
Professional + Clinical
$19/bed/mo (annual)
Enterprise
$24/bed/mo (annual)
Home Care Complete
$24/client/mo (annual)
Family Portal is included on Professional + Clinical, Enterprise and Home Care Complete — not the Compliance Essentials plan.
Common Questions
Frequently asked questions about the Family Portal.
Who can access the Family Portal?
Only family members and carers who are invited by the care provider and verify their identity. Providers control exactly which family members have access and what information each can see.
Is the Family Portal secure?
Core production hosting is in Sydney; limited support, telemetry, communications and billing workflows may involve approved overseas subprocessors. The portal uses secure authentication. Audit records cover instrumented workflows; confirm coverage during evaluation. See the security page and subprocessor schedule.
Does the Family Portal cost extra?
The Family Portal is included on Professional + Clinical, Enterprise, and Home Care Complete at no additional cost. It requires clinical and care delivery modules to provide meaningful content to families.
What information can families see?
Depending on permissions set by the provider, families can view care plans, medications, visit schedules, progress notes, and documents. They can also communicate directly with coordinators and clinical staff through encrypted messaging.
Can multiple family members have access?
Yes. Providers can invite multiple family members for each care recipient, with individual permission levels. Each family member creates their own account and verifies their identity independently.