Billing & Finance
Invoice accurately. Collect efficiently. Report clearly.
Aged care billing involves resident fees, means-tested contributions, accommodation charges, and government subsidies — all subject to regulatory caps and disclosure requirements. Statura Care’s Billing module manages the full billing cycle from fee schedule setup through invoicing, payment collection, and financial reporting.
The Challenge
Billing in aged care is uniquely complex — basic daily fees, means-tested fees with annual caps (residential) and lifetime caps (residential and SAH), accommodation charges in multiple formats (RAD, DAP, or combination), and government subsidies that must be reconciled monthly. Getting it wrong means overcharging residents (a compliance breach) or under-collecting revenue.
Key Capabilities
What the Billing & Finance module does.
Invoice Generation
Automated invoice generation based on fee schedules, accommodation charges, and service delivery. Supports recurring invoices, ad-hoc charges, and credit notes with full audit trail.
Payment Processing
Record payments by direct debit, EFT, cheque, or cash. Automatic allocation to oldest outstanding invoices. Track payment plans and instalment arrangements.
Fee Schedule Management
Configure fee schedules per resident with basic daily fee, means-tested fee, accommodation charge (RAD/DAP/combination), and additional services. Automatic rate updates when government-set fees change.
Resident Statements
Generate monthly and on-demand statements showing all charges, payments, adjustments, and running balance. Statements can be sent directly to residents or family members.
Fee Cap Tracking
Track means-tested fee contributions against annual caps (residential) and lifetime caps (residential and SAH). Automatic alerts when caps are approaching and fee adjustments when caps are reached.
Aged Debtors & Revenue Reporting
Outstanding balances grouped by ageing buckets (30/60/90+ days). Revenue breakdowns by fee type, period, and facility. Financial statements for board reporting.
Regulatory Requirements
What the law requires.
The Aged Care Act 2024 (Fees & Payments Principles) sets specific obligations that this module helps you meet systematically.
No Overcharging
Providers must not charge more than the amounts specified in resident agreements and set by government.
Fee Cap Compliance
Means-tested fees must not exceed annual or lifetime caps set under the legislation.
Transparent Billing
Residents must receive clear, itemised statements of all charges and payments.
Subsidy Reconciliation
Government subsidies must be reconciled against resident care and billing records.
Works With
Better together.
When modules work together, intelligence compounds. Billing & Finance integrates with these modules for a complete compliance picture.
Agreements & Consent
Fee schedules from agreements drive invoice generation and payment tracking.
Funding & Claims
Subsidy income and means-tested fee data flow between funding and billing.
Prudential Compliance
DAP charges and deposit interest calculations link to prudential records.
Support at Home
Home care service delivery and travel costs flow into client invoicing.
SAH Contributions & Claims
SAH claim payments and client contributions reconcile with billing records.
FAQ
Frequently asked questions
How does the system handle means-tested fee caps?
The module tracks each resident's means-tested fee contributions against annual caps (residential care) and lifetime caps (both residential and SAH). SAH has no annual cap — only a lifetime cap. When caps are approaching, automatic alerts notify billing staff. When the cap is reached, fees are adjusted automatically so clients are never overcharged.
What payment methods are supported?
Direct debit, EFT, cheque, and cash. Payments are automatically allocated to the oldest outstanding invoices. The module also supports payment plans and instalment arrangements for residents who need them.
Can we generate statements for family members?
Yes. Monthly and on-demand statements showing all charges, payments, adjustments, and running balance can be generated and sent to residents or their nominated family members directly through the system.
See Billing & Finance in action.
Request a personalised demo of the Billing & Finance module tailored to your organisation.
Free trial includes Essentials tier (11 modules). No credit card required.
Not sure where to start? Take our free compliance assessment →