SIRS & Incidents
From incident to evidence — with every deadline tracked.
The Serious Incident Response Scheme (SIRS) requires providers to report serious incidents to the ACQSC within strict timeframes — 24 hours for Priority 1, 30 days for Priority 2. Statura Care's SIRS module automates deadline tracking, structures the investigation process, and maintains the restrictive practices register and behaviour support plans in one integrated system.
The Challenge
Missing a Priority 1 SIRS notification deadline can trigger immediate regulatory intervention. Managing incidents across spreadsheets, emails, and paper forms creates unacceptable risk — especially when you need to track investigations, remediation actions, and restrictive practices simultaneously. One missed deadline can cascade into a compliance crisis.
Key Capabilities
What the SIRS & Incidents module does.
Incident Register with Auto-Classification
Report incidents across 9 types defined in the Act: unreasonable force, unlawful sexual contact, psychological/emotional abuse, unexpected death, financial coercion, neglect, inappropriate restrictive practice use, unexplained absence, and other serious incidents. Priority is auto-calculated based on severity.
Deadline Countdown & Escalation
Priority 1 incidents trigger a 24-hour countdown with critical alerts at 20 hours. Priority 2 incidents have a 30-day deadline with escalating alerts at 14, 25, and 28 days. The system makes it structurally difficult to miss a notification deadline.
ACQSC Notification Management
Auto-generate initial, update (within 7 days for P1), and final report forms with incident details pre-populated. Review, approve, and submit — with full audit trail of every notification.
Investigation Workflow
Assign investigators, track investigation status, record findings, identify root causes, and document recommendations. Every step is logged for regulatory review.
Restrictive Practices Register
Track all uses of chemical, physical, mechanical, and environmental restraint and seclusion. Each use must be authorised, time-limited, and linked to a behaviour support plan with documented consent.
Behaviour Support Plans
Create and manage assessed behaviour support plans with alternative strategies trialled, consent tracking, and review schedules. Plans are linked to the restrictive practices register for a complete picture.
How It Works
The SIRS & Incidents workflow.
Incident Reported
A staff member reports a serious incident. The system auto-classifies priority and calculates the ACQSC notification deadline.
Deadline Countdown
For P1, a 24-hour countdown begins with escalating alerts to compliance officers, managers, and the responsible person on duty.
ACQSC Notification
The notification form is auto-generated with incident details. Review, approve, and submit with full audit trail.
Investigation Launched
An investigator is assigned. Findings, root causes, and recommendations are documented systematically.
Remediation Tracked
Investigation recommendations become tracked actions with owners, due dates, and completion evidence.
Evidence Flows to Standards
Incident data, investigation findings, and remediation evidence auto-link to Quality Standard 8. Your next ACQSC assessment is already prepared.
Regulatory Requirements
What the law requires.
The Aged Care Act 2024 (ss162–164) sets specific obligations that this module helps you meet systematically.
P1: 24-Hour Notification
Priority 1 incidents — those causing or likely to cause serious harm — must be notified to the ACQSC within 24 hours of the provider becoming aware.
P2: 30-Day Notification
Priority 2 incidents must be notified within 30 business days.
P1 Update: 7 Days
An update report for Priority 1 incidents must be submitted within 7 days of the initial notification.
Investigation Required
All serious incidents must be investigated with findings documented.
Quarterly RP Reporting
Restrictive practice use must be reported to the ACQSC quarterly.
Works With
Better together.
When modules work together, intelligence compounds. SIRS & Incidents integrates with these modules for a complete compliance picture.
Responsible Persons
Incidents record which responsible person was on duty at the time.
Quality Standards
Incident data auto-feeds into Standard 8 (Governance) and Standard 3.4 (Restrictive Practices).
Whistleblower
Protected disclosures can trigger SIRS incident creation.
Agreements & Consent
Restrictive practice consent cross-references with agreement consent records.
See SIRS & Incidents in action.
Start your 14-day free trial and explore the SIRS & Incidents module with sample data — no credit card required.
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