Support at Home Software
Support at Home software on one Australian platform.
Home care management software for Australian providers delivering Support at Home. Statura Care connects participant records, care plans, service delivery, quarterly budgets and compliance. See how your coordinators, care workers and finance team can work from the same platform, with modules that support a staged rollout.
Australian-hosted in Sydney.
SAH Operations Workbench
Support at Home
Client budgets
Spent $4,500 of $5,000 direct-care budget
Spent $2,000 of $5,000 direct-care budget
Follow a participant's care and budget in one demonstration
For home care coordinators, operations managers and finance teams comparing Support at Home software. Review the records and handovers your team needs from intake through service delivery and reconciliation.
- Intake and care planning
- Bring participant records, care goals, assessments and planned services into the care management workflow.
- Coordinate services
- Connect planned care with scheduling and the records your care workers capture during service delivery.
- Review budgets and contributions
- Review quarterly budgets, service use and contribution records with your finance and care management teams.
- Prepare statements and claims
- Check service evidence and financial records before preparing statements and submission-ready exports.
Confirm the integrations and lodgement pathways available for your organisation during the demo. Government-dependent submissions require the relevant connection and approval; a prepared export is not a completed government lodgement.
Coming late 2026
Choice & Control for self-managed Support at Home services
Planned software for providers connecting client-directed service requests, budget visibility and provider oversight. In development; not available today.
Explore the planned software and register interestSAH Compliance Visibility
A live view of Support at Home compliance.
Support at Home creates moving compliance signals every day: quarterly budgets, contribution categories, pooled care-management funding, care-plan goals, visit evidence, SIRS events, worker screening and improvement actions. Statura keeps those signals visible together, while government-dependent lodgements start with structured capture and submission-ready exports before direct integrations come online.
Operational events
Incidents, notes, shifts, care minutes, funding events and workforce checks are captured where the work happens.
Exceptions stay visible
Review SIRS clocks, overdue actions, screening expiries and evidence gaps, then check the underlying record and responsible team.
Evidence supports the review
Use recorded assessments, evidence coverage and improvement actions to prepare the review. Your team checks the evidence and agrees what happens next.
Quality standards dashboard
Standards evidence
The view supports provider review; it is not a regulatory determination. Confirm the current export and government-portal submission steps for your service in the demonstration.
Statements & Contributions
Statements and contributions, ready for review.
Bring service financials, participant contributions and statement delivery into the same working routine. See the records behind the amount and the delivery status that needs attention.
Scheduled statements with delivery follow-up
Schedule monthly preparation and dispatch for eligible active SAH clients. Statements use the recorded service financials, with service access and delivery checks before dispatch.
See sent, pending, failed and held statements with recipient details and failure information. Follow up an exception or arrange an on-demand send; generating the record does not establish that the participant received it.
Contributions calculated from participant records
Calculate contributions from the recorded service category, cost, means-testing tier and individually assessed rate where required. Keep the assessment basis with the participant’s financial records.
Standard and no-worse-off records use distinct calculation paths, with the recorded lifetime contribution total taken into account. Missing sliding-scale assessed rates require attention before calculation, rather than a guessed midpoint.
The short version
Explore the work behind your Support at Home obligations.
Explore classification records, pooled care-management funding, quarterly budgets, claims preparation and participant contributions. The guides connect these operational questions with the records your care, finance and quality teams need to review.
Choose a topic below to examine the relevant requirements, workflow and evidence. Confirm which obligations apply to your registered services and bring your current process to the evaluation.
The 13 SAH Pillars
Every obligation the Support at Home program puts on you, covered in one place.
Each pillar has its own dedicated page with the legislation, the common failure modes, how Statura covers it, and the audit trail you'll produce.
Assessment & Classification
Single Assessment System intake, eight ongoing classification levels and reassessment triggers.
Read the pillarCare Management
Care-management activity records, funding context and review of recorded time.
Read the pillarService List & Pricing
Three ongoing SAH service categories plus the AT–HM stream, government price caps and your provider price book.
Read the pillarQuarterly Budgets
Quarterly funding, delivered spend, remaining balances and carry-over review.
Read the pillarStatements & Claims
Monthly participant statements, ACPP claims drafting, and payment reconciliation.
Read the pillarParticipant Contributions
Per-service, means-tested contributions with lifetime caps and hardship provisions.
Read the pillarQuality Standards
Evidencing the Strengthened Quality Standards in the participant's home, not a nurses' station.
Read the pillarSIRS In-Home
Priority 1/2 classification, 24-hour clocks and investigation workflows for in-home incidents.
Read the pillarRestrictive Practices
Consent, substitute decision-maker authorisation, least-restrictive alternatives and ACQSC reporting.
Read the pillarWorker Screening
Screening records, expiry review, Code of Conduct attestation and training checks alongside rostering.
Read the pillarReablement & Goals
Goal-based care plans, service-to-goal traceability and outcome measurement over time.
Read the pillarReporting & Quality Indicators
Quarterly Department reports, the QI Program and GEN statistical submissions.
Read the pillarHCP Transition & CHSP Coexistence
HCP transition records, retained balances and classifications, with CHSP treated as a separate ongoing program.
Read the pillarWhy legislation-shaped
Start with the work your team needs to evidence.
Start with the work your home-care teams need to manage: service delivery, participant budgets, workforce records and evidence for review. Use the linked guides to connect those questions with the relevant software workflows and responsibilities.
On every pillar page, the structure is the same: what the legislation requires, what providers usually get wrong, how Statura handles it, and what the audit trail looks like. If you're comparing vendors, you should be able to put our page on one screen and their page on another and see which one is actually shaped around your obligations.
What's Changing
HCP vs Support at Home — what's changing?
The Support at Home program replaces the Home Care Packages program with significant structural changes. Here's what providers need to know at a glance — for the full rundown, see our transition guide.
| Aspect | HCP | SAH |
|---|---|---|
| Funding | 4 package levels | 8 classification levels |
| Contributions | Income-tested fees | Per-service contributions by category |
| Budget period | Annual | Quarterly with carry-over |
| Care management | Commonly 20–35% combined | 10% allocation to pooled funding |
| Goals | Not mandatory | Care plans reflecting assessed needs and goals |
Pricing
Published prices. No sales call required.
Prices are in Australian dollars per active client and exclude GST. Annual rates below are monthly equivalents, billed annually. Unlimited users on every plan.
Home Care Compliance Essentials
billed annually · or A$14 billed monthly
Home-care compliance, including SIRS, restrictive practices, quality standards and responsible persons, with the client registry and platform services. Work alongside your existing care, rostering and finance systems.
Home Care Professional
billed annually · or A$19 billed monthly
Everything in Essentials plus workforce compliance, rostering, care delivery, SCHADS compliance and the Care Worker app. The operational core for providers consolidating workforce into Statura.
Home Care Complete
billed annually · or A$27 billed monthly
Everything in Professional plus Support at Home budgets, contributions and claims, clinical care, medications, IPC, telehealth and the family & carer portals. Guided onboarding is included.
8
Classification levels
4
Means-testing tiers
3
Service categories + AT–HM
Sydney
Australian-hosted data
Support at Home resources
Guides to help you navigate the Support at Home program, the transition from HCP, and the compliance obligations that come with it.
Common Questions
Frequently asked questions about Support at Home software.
What is the Support at Home program?
Support at Home replaced Home Care Packages and Short-Term Restorative Care on 1 November 2025 under the Aged Care Act 2024. It introduced eight ongoing classification levels, per-service means-tested contributions, quarterly budgets with capped carry-over, care planning around assessed needs and goals, and care management delivered by a care partner. CHSP continues separately and has been extended to 30 June 2029; the announcement does not establish a universal migration date.
Can I use Statura Care for both residential and home care?
Yes. Statura Care covers residential aged care and Support at Home on one platform. Same login, same audit trail, same reporting. Providers operating across both care types manage everything from a single system without duplicate data entry.
Does it handle SAH participant contributions?
Statura calculates per-service contributions using the recorded service category, cost, means-testing tier and assessed rate where required. The calculation distinguishes standard and no-worse-off records and uses the recorded lifetime contribution total. For sliding-scale tiers, a missing individually assessed rate prevents calculation rather than substituting a midpoint. Your team maintains the assessment evidence and reviews exceptions; statement preparation uses the recorded service financials.
Are monthly SAH statements generated automatically?
Statura supports scheduled monthly generation and dispatch for eligible active SAH clients, subject to service access and delivery checks. The statements view distinguishes sent, pending, failed and held statements, with recipient details and failure information. Your team can follow up exceptions and use an on-demand send when appropriate; a generated statement is not proof of delivery.
Can I manage HCP clients during the transition?
Yes. Existing HCP clients can be grandfathered with their retained balances while new clients are managed under SAH. The platform supports both models concurrently during the transition window.
How is CHSP different from Support at Home?
CHSP continues separately and has been extended to 30 June 2029. It should not use SAH quarterly budgets or contribution categories by default. Statura Care supports distinct CHSP client, service and reporting workflows alongside SAH. Review the reporting pathway and implementation scope with our team.
Running residential aged care too?
The residential aged care section is a dedicated hub with six pillars.
Providers operating across both residential and Support at Home get one platform, one login, one audit trail. The residential section covers the obligations specific to residential — AN-ACC classification and funding, care minutes and 24/7 RN coverage, the mandatory Quality Indicator Program, star ratings, prudential obligations, and accommodation pricing.
Explore the residential aged care sectionRelated Solutions
Explore related compliance modules
Ready for Support at Home?
Book a demo and see how Statura handles the thirteen SAH pillars with a live compliance view, staged government integration path and Australian-hosted data in Sydney.