Support at Home Software
Support at Home software on one Australian platform.
Support at Home replaced Home Care Packages and Short-Term Restorative Care on 1 November 2025. It is the biggest change to in-home aged care funding and compliance in twenty years. Statura is built around the legislation — thirteen obligation areas, one platform, and a live compliance view across the work your team completes every day.
Australian-hosted in Sydney.
SAH Compliance Visibility
A live view of Support at Home compliance.
Support at Home creates moving compliance signals every day: quarterly budgets, contribution categories, care management caps, wellness goals, visit evidence, SIRS events, worker screening and improvement actions. Statura keeps those signals visible together, while government-dependent lodgements start with structured capture and submission-ready exports before direct integrations come online.
Operational events
Incidents, notes, shifts, care minutes, funding events and workforce checks are captured where the work happens.
Exceptions stay visible
SIRS clocks, overdue actions, screening expiries, roster gaps and evidence gaps surface before they become audit problems.
Evidence builds continuously
Daily records flow into dashboards, registers, board reporting and audit evidence without a separate spreadsheet chase.
Live
Compliance posture
Current
Evidence trail
Always on
Manager view
Government-dependent lodgements can begin with structured capture, validation and submission-ready exports, then move to direct integrations as those connections become production-ready.
The short version
Thirteen obligations. One platform. No spreadsheets.
Every Support at Home provider carries the same thirteen obligations — whether you're running 30 clients or 3,000. The Aged Care Act 2024 and the Support at Home Program Manual don't care about your tech stack; they care about your classification records, your 10% care management cap, your quarterly budgets, your submission-ready claim data, your participant contributions, and the live evidence trail you can produce on request.
This page is the index. Each of the thirteen pillars below maps to a specific obligation area. Click through to see what the legislation requires, where providers commonly trip up, how Statura handles it, and what an ACQSC auditor will see when they ask for evidence.
The 13 SAH Pillars
Every obligation the Support at Home program puts on you, covered in one place.
Each pillar has its own dedicated page with the legislation, the common failure modes, how Statura covers it, and the audit trail you'll produce.
Assessment & Classification
Single Assessment System intake, eight ongoing classification levels and reassessment triggers.
Read the pillarCare Management
Named Care Partners, the 10% care management cap, and billable care-management time.
Read the pillarService List & Pricing
Three ongoing SAH service categories plus the AT–HM stream, government price caps and your provider price book.
Read the pillarQuarterly Budgets
Quarterly allocation, real-time burn-rate and unspent funds carry-over with cap enforcement.
Read the pillarStatements & Claims
Monthly participant statements, ACPP claims drafting, and payment reconciliation.
Read the pillarParticipant Contributions
Per-service, means-tested contributions with lifetime caps and hardship provisions.
Read the pillarQuality Standards
Evidencing the Strengthened Quality Standards in the participant's home, not a nurses' station.
Read the pillarSIRS In-Home
Priority 1/2 classification, 24-hour clocks and investigation workflows for in-home incidents.
Read the pillarRestrictive Practices
Consent, substitute decision-maker authorisation, least-restrictive alternatives and ACQSC reporting.
Read the pillarWorker Screening
Screening expiry, Code of Conduct attestation, training and block-roster-on-non-compliance.
Read the pillarReablement & Goals
Goal-based care plans, service-to-goal traceability and outcome measurement over time.
Read the pillarReporting & Quality Indicators
Quarterly Department reports, the QI Program and GEN statistical submissions.
Read the pillarHCP & CHSP Transition
Migrating Home Care Package and CHSP clients to Support at Home — grandfathered rules, retained balances and transition classifications.
Read the pillarWhy legislation-shaped
The website is shaped around the Act, not our feature list.
Every other home-care software vendor organises their site around their product — clinical documentation, rostering, billing. We organise ours around the Aged Care Act 2024 and the Support at Home Program Manual. That's not a preference; it's how Departmental reviewers, ACQSC assessors and compliance managers think about their obligations.
On every pillar page, the structure is the same: what the legislation requires, what providers usually get wrong, how Statura handles it, and what the audit trail looks like. If you're comparing vendors, you should be able to put our page on one screen and their page on another and see which one is actually shaped around your obligations.
What's Changing
HCP vs Support at Home — what's changing?
The Support at Home program replaces the Home Care Packages program with significant structural changes. Here's what providers need to know at a glance — for the full rundown, see our transition guide.
| Aspect | HCP | SAH |
|---|---|---|
| Funding | 4 package levels | 8 classification levels |
| Contributions | Income-tested fees | Per-service contributions by category |
| Budget period | Annual | Quarterly with carry-over |
| Care management | Commonly 20–35% combined | Capped at 10% |
| Goals | Not mandatory | Wellness & reablement goals required |
Pricing
Published prices. No sales call required.
Transparent per-client pricing. Unlimited users on every plan. Annual pricing saves ~10%. Volume discounts start at 200 clients.
Home Care Compliance Essentials
annual · or $14 month-to-month
Core SAH compliance: classification, contributions, claims, quarterly budgets, SIRS, restrictive practices, quality standards and worker screening. Ideal for providers running SAH alongside their existing clinical and rostering systems.
Home Care Professional
annual · or $19 month-to-month
Everything in Essentials plus workforce compliance, rostering, care delivery, SCHADS compliance and the Care Worker app. The operational core for providers consolidating workforce into Statura.
Home Care Complete
annual · or $27 month-to-month
Everything in Professional plus clinical care, medications, IPC, telehealth and the family & carer portals. The full SAH operating system with guided onboarding included.
8
Classification levels
4
Means-testing tiers
3
Service categories + AT–HM
Sydney
Australian-hosted data
Support at Home resources
Guides to help you navigate the Support at Home program, the transition from HCP, and the compliance obligations that come with it.
Common Questions
Frequently asked questions about Support at Home software.
What is the Support at Home program?
Support at Home replaced Home Care Packages and Short-Term Restorative Care on 1 November 2025 under the Aged Care Act 2024. It introduced eight ongoing classification levels, per-service means-tested contributions, quarterly budgets with capped carry-over, mandatory wellness and reablement goals, and a named Care Partner for every participant. The Commonwealth Home Support Programme (CHSP) is expected to transition into SAH no earlier than 1 July 2027.
Can I use Statura Care for both residential and home care?
Yes. Statura Care covers residential aged care and Support at Home on one platform. Same login, same audit trail, same reporting. Providers operating across both care types manage everything from a single system without duplicate data entry.
Does it handle SAH participant contributions?
Yes. The platform calculates per-service contributions across the three SAH ongoing service categories (Clinical Care, Independence, and Everyday Living) and the four means-testing tiers (full pensioner, part pensioner, Commonwealth Seniors Health Card holder, and self-funded retiree), with lifetime cap tracking, grandfathered participant rules, and hardship provisions. Contributions are itemised on the monthly participant statement. Assistive Technology and Home Modifications is a separate SAH funding stream with its own workflow.
Can I manage HCP clients during the transition?
Yes. Existing HCP clients can be grandfathered with their retained balances while new clients are managed under SAH. The platform supports both models concurrently during the transition window.
Is the platform ready for the CHSP transition in 2027?
Yes. The data model already supports the SAH service categories, price caps and quarterly budgeting required when CHSP transitions. Providers running CHSP today can adopt Statura now to manage the transition without changing platforms later.
Running residential aged care too?
The residential aged care section is a dedicated hub with six pillars.
Providers operating across both residential and Support at Home get one platform, one login, one audit trail. The residential section covers the obligations specific to residential — AN-ACC classification and funding, care minutes and 24/7 RN coverage, the mandatory Quality Indicator Program, star ratings, prudential obligations, and accommodation pricing.
Explore the residential aged care sectionRelated Solutions
Explore related compliance modules
Ready for Support at Home?
Book a demo and see how Statura handles the thirteen SAH pillars with a live compliance view, staged government integration path and Australian-hosted data in Sydney.
Free trial available on Compliance Essentials (12 modules). No credit card required.
Want the lowest-commitment starting point? Start Compliance Essentials free trial →
Not sure where to start first? Take our free compliance assessment →