Code of Conduct
Every worker acknowledged. Every breach investigated.
The Aged Care Act 2024 establishes a statutory Code of Conduct covering eight obligations that apply to every person working in aged care — employees, contractors, volunteers, and governing persons. Statura Care’s Code of Conduct module ensures every worker acknowledges the Code, completes mandatory training, and that any alleged breaches are investigated with full natural justice protections.
The Challenge
Every worker and governing person in aged care is subject to the statutory Code of Conduct. Providers must ensure 100% acknowledgement, deliver training, and investigate breaches with documented natural justice. Tracking this across hundreds of workers with spreadsheets leaves gaps that expose your organisation to regulatory action.
Key Capabilities
What the Code of Conduct module does.
Worker Register
Maintain a register of every person subject to the Code — employees, contractors, volunteers, governing persons, and agency staff. Track their acknowledgement status, training compliance, and any conduct history.
Acknowledgment Tracking
Every worker must acknowledge reading and understanding the Code. Track acknowledgement dates with version control. When the Code is updated, the system triggers re-acknowledgement requirements automatically.
Training Management
Induction and periodic refresher training tracked with completion dates, expiry dates, and compliance rates. Training modules cover all eight statutory obligations.
Breach Investigation Workflow
Structured investigation process: intake, investigator assignment (separate from the subject), terms of reference, evidence gathering, interviews, and the subject’s right to respond before findings are made.
Outcome & Action Recording
Record findings as substantiated, unsubstantiated, or inconclusive. Document actions taken — from counselling and training to warnings, suspension, termination, or ACQSC reporting for banning order consideration.
ACQSC Breach Reporting
Serious breaches must be reported to the ACQSC Commissioner. Track which breaches have been reported, Commissioner responses, and any banning order outcomes.
Regulatory Requirements
What the law requires.
The Aged Care Act 2024 (ss 173–174) sets specific obligations that this module helps you meet systematically.
Universal Coverage
All workers and governing persons are subject to the Code — no exceptions.
Mandatory Acknowledgment
Every person must acknowledge the Code in writing, with re-acknowledgement when the Code is updated.
Natural Justice
Breach investigations must provide the subject a right to respond before findings are made.
Serious Breach Reporting
Serious breaches must be reported to the ACQSC Commissioner, who may issue banning orders.
Works With
Better together.
When modules work together, intelligence compounds. Code of Conduct integrates with these modules for a complete compliance picture.
Responsible Persons
Governing persons appear in both the Code of Conduct and Responsible Persons registers.
SIRS & Incidents
Conduct breaches may overlap with reportable incidents — use of force, neglect, or abuse.
Workforce Compliance
Worker records link across both modules for a complete people compliance picture.
FAQ
Frequently asked questions
Who is covered by the Code of Conduct?
Every person working in aged care is covered — employees, contractors, volunteers, agency staff, and governing persons. The Code covers eight statutory obligations defined in ss 173–174 of the Aged Care Act 2024. The module tracks acknowledgement and training compliance for all of them.
What happens when an alleged breach is reported?
A structured investigation workflow begins: intake, investigator assignment (someone independent of the subject), terms of reference, evidence gathering, interviews, and the subject's right to respond before findings are made. Natural justice protections are built into every step.
Does the system track re-acknowledgement when the Code is updated?
Yes. When the Code of Conduct is updated, the system automatically flags all current workers as requiring re-acknowledgement. Compliance rates are tracked in real time so you can see exactly who has and hasn't re-acknowledged.
See Code of Conduct in action.
Request a personalised demo of the Code of Conduct module tailored to your organisation.
Free trial includes Compliance Essentials tier (11 modules). No credit card required.
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