Compliance & Governance
Associated Providers
Make each service arrangement clear.
Manage linked provider arrangements, service scope, notification decisions and review dates.
Residential care · Home care
In practice
The work behind associated providers.
When another organisation delivers funded aged care services on your behalf, your team needs a clear record of the arrangement. For provider relationships linked through Statura’s request-and-accept process, maintain service scope, business identifiers and key dates in registered-provider settings. Record reportable starts, variations and cessations, then keep the Commission reference when your team completes the external notification.
A subcontracted service can change while the agreement, operational instructions and notification records fall out of step. A shared arrangement record helps your team review what changed, record its notification decision and track when the arrangement should next be reviewed.
Arrangement details
Maintain scope, service types, the associated business identifier and commencement or expiry dates for recorded provider arrangements.
Notification decisions
Record the notification basis for the arrangement. Where labour-hire or management or governance support exclusions apply, your team selects the basis and records its reason; the system does not infer the exclusion.
Starts, variations and cessations
Create a notification record for a change using the date your organisation became aware. The notice deadline is calculated as 14 calendar days after that awareness date and remains open for follow-up until marked notified.
External notification record
After your authorised team notifies the Commission through its required channel, mark the record notified and retain the Commission reference. Recording a change in Statura does not submit it to the Commission.
Review dates and follow-up
Record an arrangement review and track its next review date alongside open notification deadlines. Arrangement reviews are operational targets, kept distinct from statutory notification deadlines.
The wider workflow
Where associated providers connects.
Use the evaluation to trace agenda items, evidence and follow-up actions. Confirm the reports and permissions required by executives, quality teams and the board.
A workflow illustration showing the broader operating context.
Explore the product tour
Evaluation
What to inspect with your team.
Bring a representative associated providers scenario and use these questions to guide your demonstration.
Book a demo with this scenario- Walk through arrangement details using a representative example.
- Check the permissions and review steps for notification decisions.
- Inspect the records and outputs available for starts, variations and cessations.
Requirements and responsibilities
The requirements behind the workflow.
Review how these requirements apply to your services and the responsibilities your team retains.
Reference area: Service arrangements & notifications
Services delivered on your behalf
An associated provider delivers funded aged care services on behalf of a registered provider. Ownership or influence alone does not define this service-delivery relationship.
Check the notification scope
Commission guidance identifies notification requirements for relevant arrangements in categories 4, 5 and 6, with exclusions for labour hire, management or governance support, and services in categories 1, 2 and 3. Review the actual arrangement before deciding.
Retain provider oversight
The registered provider retains responsibility for the funded aged care services delivered on its behalf. Keep responsibilities, service scope and review decisions clear across the arrangement.
Related workflows.
Explore the records and responsibilities that connect associated providers with the wider platform.
Questions about associated providers.
Can we record every external subcontractor here?
This workflow manages provider relationships linked through Statura’s request-and-accept process. In your demonstration, confirm which relationships can use that workflow and where your team will maintain other subcontractor records and supporting documents.
What is an associated provider?
An organisation delivering funded aged care services on behalf of a registered provider. It may or may not hold its own registration. This is a service-delivery relationship, rather than simply an ownership or influence relationship.
Does every arrangement require Commission notification?
No. Review the services, registration categories and applicable exclusions against current Commission guidance. Statura records your notification basis and requires a reason for the available labour-hire and management or governance support exclusions; your team makes the decision.
Does Statura send the notification to the Commission?
Your authorised team completes the required notification externally. In Statura, record the change and awareness date, then mark it notified with the Commission reference after submission.
Are arrangement review dates statutory deadlines?
Arrangement reviews in this workflow are operational targets. The system distinguishes them from open Commission notification deadlines, so your team can review each on its own basis.
See Associated Providers in action.
Bring a associated providers scenario. We’ll walk through the relevant records, review steps and scope for your organisation.