Compliance & Governance
Quality Indicators
Collect. Calculate. Benchmark. Improve.
Quarterly residential QI records, indicator results, available benchmarks and trends, and a record of external GPMS lodgement by home and quarter.
Residential care
In practice
The work behind quality indicators.
Statura Care brings quarterly QI records and indicator results into a review workspace. View the available benchmark and its source label, review recorded trends and follow up on results that need attention. Record external GPMS lodgement by residential home and quarter while keeping incomplete source data visible for review.
Quarterly QI reporting is time-consuming and error-prone when done manually. Calculating rates, comparing against national benchmarks, identifying trends across quarters, and preparing submissions in the correct format takes staff away from care.
14 Quality Indicator Data Collection
Structured collection across all 14 mandatory quality indicators (expanded from 1 April 2025): pressure injuries, restrictive practices, unplanned weight loss, falls and major injury, medication management, activities of daily living, incontinence care, hospitalisation, workforce, consumer experience, quality of life, enrolled nursing, allied health, and lifestyle.
Indicator Results and Validation
Inspect each indicator’s value, unit, numerator and denominator alongside available validation notes. Missing data or a required assessment instrument is distinguished from a calculated result.
Benchmark Comparison
View the available benchmark and its source label beside each indicator result. Benchmark alerts account for whether a higher or lower result is favourable; review the reporting context before drawing conclusions.
Trend Analysis
Review improving, stable or declining trend indicators alongside each result. Treat a trend as a prompt to review the underlying quarter records with your clinical and quality teams.
Improvement Actions
Use results and trends to decide which issues need investigation. Agree the follow-up, owner and evidence with your quality team, then review the outcome.
Submission Preparation
Prepare the guided-manual GPMS upload package for the selected home and quarter, then record the upload completed in GPMS with its actual time and reference. Statura does not transmit QI data to GPMS or AIHW. Incomplete source data remains a review reminder; recording lodgement does not resolve it.
The wider workflow
Where quality indicators connects.
Bring evidence, review and improvement actions into the quality conversation. Inspect a source record instead of relying only on a dashboard status.
A workflow illustration showing the broader operating context.
Explore the product tour
How it works
The quality indicators workflow.
- 01
Define the quarter and scope
Confirm the residential care home, reporting quarter, applicable indicators and responsible reviewers before collection starts.
- 02
Collect and validate
Review source records, denominators, exclusions and missing entries. Check each measure against the current collection instructions rather than applying one formula to every indicator.
- 03
Review trends and actions
Compare the reporting period with prior results and available benchmarks. Assign follow-up where the data identifies a question or care improvement need.
- 04
Prepare the reporting handover
Review and approve the reporting data, prepare the supported export and retain the external lodgement acknowledgement. Confirm who performs each submission step.
Evaluation
What to inspect with your team.
Bring a representative quality indicators scenario and use these questions to guide your demonstration.
Book a demo with this scenario- Walk through 14 quality indicator data collection using a representative example.
- Check the permissions and review steps for indicator results and validation.
- Inspect the records and outputs available for benchmark comparison.
Requirements and responsibilities
The requirements behind the workflow.
Review how these requirements apply to your services and the responsibilities your team retains.
Reference area: QI Program
Quarterly Collection
Follow each indicator's collection method, assessment timing and exclusions in the current QI Program manual.
Submission Deadline
QI data must be submitted to the Department by the quarterly deadline.
Public Reporting
Published QI data is accessible on the My Aged Care website for public comparison.
ACQSC Assessment Use
QI data is used in ACQSC quality assessments.
Related workflows.
Explore the records and responsibilities that connect quality indicators with the wider platform.
Questions about quality indicators.
Is QI Program software the same as Quality Standards software?
No. The residential QI Program concerns defined quality measures and quarterly reporting. Quality Standards software supports self-assessment, evidence and improvement against applicable standards. Statura connects these workflows, but they remain distinct obligations and review processes.
Does preparing a QI export mean it has been submitted?
No. Preparing or approving data is different from lodging it in the required government system. Confirm the supported export, external submission step, responsible person and acknowledgement record in your demonstration. Do not treat an internal ready status as proof of government receipt.
How many quality indicators are there?
The National Aged Care Mandatory Quality Indicator Program has been expanded in stages — from 3 indicators in 2019 to 5 in 2021, 11 in 2023, and 14 from 1 April 2025. The 14 indicators cover: pressure injuries, restrictive practices, unplanned weight loss, falls and major injury, medication management, activities of daily living, incontinence care, hospitalisation, workforce, consumer experience, quality of life, enrolled nursing, allied health, and lifestyle. Data is collected quarterly and submitted to the Department.
How does Statura Care show benchmarks?
The dashboard shows an available benchmark and its source label beside the indicator. Alerts distinguish indicators where higher results are favourable from those where lower results are favourable. Check the source and reporting context before interpreting a comparison.
How should our team use the QI trend view?
Use the displayed trend as a prompt to review the underlying periods and records. Confirm that comparison data is available; a stable label alone does not establish that prior-period records exist. Investigate the reasons for a change and agree any follow-up with the responsible team. A trend label alone does not establish the cause or the care improvement required.
See Quality Indicators in action.
Bring a quality indicators scenario. We’ll walk through the relevant records, review steps and scope for your organisation.