Clinical & Care
Telehealth
Keep the consultation and its follow-up in context.
Session scheduling, consent status, recorded session times and associated notes, documents and follow-up tasks.
Residential care · Home care
In practice
The work behind telehealth.
Give the care team a record to work from before and after a telehealth consultation. Review the client and clinician, scheduled and actual session times, consent status and related follow-up records. Confirm the video provider, room configuration and participant access for your service during implementation.
A consultation creates work beyond the appointment itself. Coordinators need the schedule, clinicians need context and the next team needs to know what follow-up has been recorded.
Session Schedule
Review sessions by date, client, clinician, modality, duration and status.
Session Status
Manage scheduled, in-progress, completed, cancelled and no-show records through the available session actions.
Consent Status
See whether consent is recorded and whether recording is flagged on the session record.
Recorded Times
Review scheduled and actual start and end times. Session timing is distinct from verified participant attendance.
Consultation Context
Open the client and clinician records and review associated notes, documents and care-plan context.
Follow-Up Tasks
Review tasks associated with the session so the next person can see the recorded follow-up.
The wider workflow
Where telehealth connects.
Make assessment, care-plan review and care delivery part of one clinical evaluation. Inspect the underlying record and who can review, approve and act.
A workflow illustration showing the broader operating context.
Explore the product tour
Evaluation
What to inspect with your team.
Bring a representative telehealth scenario and use these questions to guide your demonstration.
Book a demo with this scenario- Walk through session schedule using a representative example.
- Check the permissions and review steps for session status.
- Inspect the records and outputs available for consent status.
Requirements and responsibilities
The requirements behind the workflow.
Review how these requirements apply to your services and the responsibilities your team retains.
Reference area: Clinical coordination
Consent Review
Include consent and recording arrangements in your service workflow, and review the recorded status before proceeding.
Clinical Follow-Up
Agree who documents the consultation and takes responsibility for follow-up care.
Related workflows.
Explore the records and responsibilities that connect telehealth with the wider platform.
Questions about telehealth.
What should we confirm for video consultations?
Confirm the video provider and room configuration, participant access, equipment and service responsibilities during implementation. The session record does not by itself establish that a video connection is configured.
Can we use this for residential and home care?
The session workflow supports both settings. Walk through how the person and clinician will join, who provides assistance and where follow-up is recorded for your service.
Does a recording flag mean a recording is available?
No. The record exposes consent and recording status fields. Confirm recording availability, storage and access for your configured service rather than treating a flag as proof of a saved recording.
Are sessions transcribed automatically?
Automatic session transcription is not currently offered. Review the associated notes, documents and tasks for the recorded consultation and follow-up.
See Telehealth in action.
Bring a telehealth scenario. We’ll walk through the relevant records, review steps and scope for your organisation.