Telehealth
Bring the clinician to the resident — without the travel.
Access to specialist and allied health services is a persistent challenge in aged care — particularly for regional and remote providers. Statura Care's Telehealth module enables scheduled video consultations between residents, on-site staff, and external clinicians. Every session is logged against the resident's clinical record with consent tracking, session notes, and optional recording for clinical governance.
The Challenge
Residents in aged care facilities often wait weeks for specialist appointments. Home care clients in regional areas face long travel times or miss consultations entirely. Telehealth removes geography as a barrier to clinical care — but only if the system captures consent, session records, and clinical notes in a way that meets Quality Standard 5.
Key Capabilities
What the Telehealth module does.
Video Session Management
Schedule and manage video consultations between residents, on-site clinical staff, and external clinicians. Track session status (scheduled, in-progress, completed, cancelled, no-show) with real-time dashboard.
Session Scheduling
Book sessions with client and clinician selection, start/end times, and agenda notes. Calendar view of upcoming sessions with today and this-week counts for workload planning.
Recording & Consent Tracking
Record sessions with explicit consent tracking. Every recording logs duration, participants, and consent status. Recordings are linked to the resident's clinical record for future reference.
Clinical Integration
Session notes and outcomes are linked to the resident's record, care plan, and relevant clinical assessments. Telehealth consultations appear in the clinical timeline alongside in-person notes.
Multi-Disciplinary Access
Support sessions with GPs, geriatricians, allied health professionals, mental health clinicians, and palliative care specialists — all from the same platform without separate telehealth subscriptions.
Telehealth Reporting
Session volumes, completion rates, no-show tracking, clinician utilisation, and consent compliance reports for clinical governance and Quality Standard evidence.
Regulatory Requirements
What the law requires.
The Aged Care Act 2024 (Standards 3 & 5) sets specific obligations that this module helps you meet systematically.
Access to Clinical Care
Quality Standard 3 requires that consumers have timely access to appropriate clinical care, including specialist services. Telehealth supports this by removing geographic barriers.
Clinical Documentation
Quality Standard 5 requires that clinical care is documented. Telehealth sessions, notes, and recordings are part of the resident's clinical record.
Consent Requirements
Recording of telehealth sessions requires explicit consent from the care recipient, which must be documented and auditable.
Works With
Better together.
When modules work together, intelligence compounds. Telehealth integrates with these modules for a complete compliance picture.
Clinical Care
Telehealth sessions link to the resident's clinical record, assessments, and care plan. Session outcomes can trigger assessment updates.
Care Delivery
Telehealth consultations count as care delivery events and appear in progress notes and handover reports.
Rostering & Scheduling
On-site staff facilitating telehealth sessions are visible in the roster for scheduling coordination.
Reporting Hub
Telehealth utilisation data feeds into cross-module reporting and board pack generation.
FAQ
Frequently asked questions
What types of clinicians can use the telehealth module?
Any clinician can participate — GPs, geriatricians, allied health professionals (physio, OT, speech, dietitian), mental health clinicians, palliative care specialists, and wound care nurses. The module supports both internal and external clinician participation.
Is telehealth suitable for home care clients?
Yes. The module supports both residential and home care. Home care clients can join sessions from their own device, while residential residents are typically facilitated by on-site staff using the facility's equipment.
How is consent managed for telehealth recordings?
Consent status is tracked for every recording. The system records whether consent was given, by whom, and when. Sessions can proceed without recording if consent is not provided. All consent records are auditable for Quality Standard compliance.
Does telehealth replace in-person clinical care?
No. Telehealth supplements in-person care by providing timely access to specialists and allied health professionals who may not be available on-site. It is particularly valuable for after-hours clinical advice, specialist consultations, and regional/remote providers with limited local clinical resources.
See Telehealth in action.
Request a personalised demo of the Telehealth module tailored to your organisation.
Free trial includes Essentials tier (11 modules). No credit card required.
Not sure where to start? Take our free compliance assessment →