Support at Home
Deliver home care with confidence under the new SAH program.
The Support at Home program (which replaced HCP from 1 November 2025) introduces 8 classification levels, quarterly budgets with carry-over caps, three service categories, mandatory wellness goals, and short-term restorative pathways. CHSP will transition to Support at Home no earlier than 1 July 2027. Statura Care’s Support at Home module manages the full service delivery lifecycle — from package allocation and wellness planning through visit scheduling, budget tracking, and absence management.
The Challenge
The transition to Support at Home introduces classification-based budgets, quarterly carry-over caps, mandatory wellness goals, and three new service categories — a fundamental shift from HCP. Providers need a system that handles SAH natively while supporting clients still transitioning from HCP and CHSP.
Key Capabilities
What the Support at Home module does.
SAH Package Management
Track Support at Home packages across 8 classification levels with auto-calculated annual and quarterly budgets. Manage HCP and CHSP packages during transition with retained balance tracking for grandfathered clients.
Wellness Goals & Reablement
Create and track mandatory wellness and reablement goals per client. Monitor progress, review dates, and outcome measures. Goal achievement rates are tracked for audit preparation.
Short-Term Pathways
Manage restorative care, allied health, and assistive technology short-term funded pathways with referral tracking, funded amounts, and outcome recording.
Service Delivery Tracking
Record service delivery with automatic classification into Clinical, Independence, or Everyday Living categories. Duration, worker, and cost recorded against the client’s quarterly budget.
Visit Scheduling & Absences
Schedule client visits with worker assignment and frequency management. Track hospital, social, and transition care absences that affect budget utilisation and claiming.
Quarterly Budget Management
Real-time budget utilisation per client per quarter. Automated carry-over calculations (capped at the greater of $1,000 or 10%), care management deductions, and alerts when budgets are running low.
Live Compliance View
How Support at Home strengthens the live compliance picture.
Statura modules are modular for adoption, but connected for visibility. Work captured in this module can update the wider view of risk, evidence, deadlines and governance without a separate reporting exercise.
Captured at the source
Support at Home activity becomes part of the shared operating record instead of sitting in a disconnected module.
Exceptions surface earlier
Deadlines, overdue actions, missing evidence and operational risk can be seen while there is still time to act.
Evidence stays current
Registers, reports and audit trails are strengthened by the work teams already complete each day.
The compliance view updates
Every connected workflow adds signal to the live compliance picture executives, managers and quality teams rely on.
Regulatory Requirements
What the law requires.
The Aged Care Act 2024 (Part 6) sets specific obligations that this module helps you meet systematically.
SAH Classification Budgets
Clients are classified into levels 1—–8 with corresponding annual budgets. Quarterly budgets must be managed within allocation with carry-over caps enforced.
Wellness & Reablement
The SAH program mandates wellness and reablement goals for every client, with regular progress reviews and outcome documentation.
Service Category Compliance
Services must be categorised as Clinical, Independence, or Everyday Living — which determines the client’s co-contribution rate under means testing.
Absence Management
Client absences (hospital, social, transition care) must be recorded as they affect budget utilisation and claiming eligibility.
Works With
Better together.
When modules work together, intelligence compounds. Support at Home integrates with these modules for a complete compliance picture.
Resident & Client Registry
Residents and home-care clients are both managed in the same Resident & Client Registry for a unified view.
SAH Contributions & Claims
Service delivery data flows into contribution calculations, ACPP claims, and client financial tracking.
Rostering & Scheduling
Home care visit schedules integrate with worker rostering for efficient resource allocation.
Billing & Finance
Service delivery and travel costs flow into client invoicing and package reconciliation.
FAQ
Frequently asked questions
What are the 8 Support at Home classification levels?
Clients are classified into levels 1 through 8, with each level corresponding to a different annual budget allocation. Higher classification levels provide larger budgets for clients with greater care needs. The program commenced on 1 November 2025, replacing the Home Care Packages program.
How do quarterly budgets and carry-over work?
Each client's annual budget is divided into quarterly allocations. Unspent funds can carry over to the next quarter, capped at the greater of $1,000 or 10% of the quarterly budget. The module tracks utilisation in real time and alerts care managers when budgets are running low.
What are the three service categories under Support at Home?
Services are classified as Clinical, Independence, or Everyday Living. This categorisation determines the client's co-contribution rate under means testing — Clinical care has zero contributions, while Everyday Living has the highest. The module automatically classifies services when delivery is recorded.
How does the module handle the transition from HCP and CHSP?
The module manages HCP and CHSP packages during the transition period with retained balance tracking for grandfathered clients. CHSP will transition to Support at Home no earlier than 1 July 2027. Existing clients are managed alongside new SAH clients in one unified system.
See Support at Home in action.
Request a personalised demo of the Support at Home module tailored to your organisation.
Free trial available on Compliance Essentials (12 modules). No credit card required.
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