Resident & Family
Resident & Client Registry
Your single source of truth for every resident and client.
Master register for residents (residential aged care) and clients (Support at Home) with demographics, government identifiers (Medicare, IHI, DVA), emergency contacts, advance directives, and admission/onboarding management.
Residential care · Home care
In practice
The work behind resident & client registry.
Resident and client information is the foundation of every module in the platform. Statura Care’s Resident & Client Registry provides a master register with validated government identifiers, emergency contacts, guardianship orders, and advance directives — ensuring every module works from the same accurate, up-to-date source, whether you run residential aged care, Support at Home, or both.
Resident and client information lives in multiple systems — admission files, clinical records, funding databases, SAH participant records — creating fragmentation that risks errors in care delivery and regulatory reporting. A single authoritative register eliminates duplication and ensures consistency across residential and Support at Home operations.
Master Resident Register
Comprehensive register of all residents with demographics, preferred name, cultural background, language, and religion. Track admission date, care type, and current status.
Government Identifier Validation
Validate and store Medicare numbers, Individual Healthcare Identifiers (IHI) with 800360 prefix checking, DVA numbers, and pension details. Auto-formatted for consistency.
Emergency Contacts
Multiple emergency contacts per resident with relationship, priority order, and contact preferences. Instantly accessible during incidents or clinical emergencies.
Advance Directive Tracking
Record advance care directives, guardianship orders, powers of attorney, and substitute decision-maker details with document uploads and expiry monitoring.
Admission & Discharge Management
Structured admission workflow with checklist, and discharge/transfer tracking with reason codes and destination recording.
Waitlist Management
Manage a prioritised waitlist for Support at Home and residential admissions. Track referral date, SAH classification level, priority, status (pending assessment, assessed, offered), and days waiting — with automatic urgency flagging for high-classification clients.
Resident Search & Reporting
Search across all resident fields. Generate occupancy reports, admission/discharge summaries, demographic breakdowns, and waitlist analytics for regulatory reporting.
The wider workflow
Where resident & client registry connects.
Evaluate daily care alongside shift coordination, clinical review and quality oversight, with the resident record as the starting point.
A workflow illustration showing the broader operating context.
Explore the product tour
Evaluation
What to inspect with your team.
Bring a representative resident & client registry scenario and use these questions to guide your demonstration.
Book a demo with this scenario- Walk through master resident register using a representative example.
- Check the permissions and review steps for government identifier validation.
- Inspect the records and outputs available for emergency contacts.
Requirements and responsibilities
The requirements behind the workflow.
Review how these requirements apply to your services and the responsibilities your team retains.
Reference area: Part 5
Accurate Records
Providers must maintain accurate and up-to-date records for every care recipient.
Privacy Compliance
Personal information must be collected, stored, and used in accordance with the Privacy Act 1988.
Identifier Validation
Government identifiers must be validated and stored securely for funding and reporting purposes.
Related workflows.
Explore the records and responsibilities that connect resident & client registry with the wider platform.
Agreements & Consent
Every resident agreement links to their registry record for a complete admission profile.
Clinical Care
Clinical assessments, vital signs, and care plans are linked to the resident’s master record.
Funding & Claims
AN-ACC classifications and subsidy claims reference the resident’s validated identifiers.
Family Portal
Family member accounts are linked to their resident for permission-controlled access.
Questions about resident & client registry.
How does the registry validate government identifiers?
The module validates Medicare numbers, Individual Healthcare Identifiers (IHI) with 800360 prefix checking, DVA numbers, and pension details. Identifiers are auto-formatted for consistency and stored securely for funding and regulatory reporting purposes.
Why is a single resident register important?
Resident information often lives in multiple systems — admission files, clinical records, funding databases. A single authoritative register eliminates duplication and ensures every module across the platform works from the same accurate, up-to-date source of truth.
Can we track advance directives in the resident record?
Yes. The registry records advance care directives, guardianship orders, powers of attorney, and substitute decision-maker details with document uploads and expiry monitoring. These link to the Advance Care Planning module for detailed management.
See Resident & Client Registry in action.
Bring a resident & client registry scenario. We’ll walk through the relevant records, review steps and scope for your organisation.