Resident & Family
Family Portal
Keep families connected and informed.
Family member accounts with permission controls, secure messaging, feedback collection, and activity updates for residents’ families and carers.
Residential care · Home care
Good morning
Here is an overview of your care today.
Next Scheduled Care
Friday · example visit
9:00 am · Personal care
My Care Plan
Goals Progress
Messages
No unread messages
Illustrated access varies with consent and representative authority.
In practice
The work behind family portal.
Families want to stay informed and involved in their loved one’s care. Statura Care’s Family Portal gives families a secure, controlled way to receive updates, communicate with staff, and provide feedback — building trust and transparency between providers and families.
Families want to stay informed about their loved one’s care, but phone tag and sporadic updates create anxiety and erode trust. Without a structured communication channel, families feel excluded and providers spend hours fielding individual enquiries.
Family Member Accounts
Invite and manage family member accounts with email-based authentication. Each member is linked to their resident with appropriate permission levels.
Permission Controls
Granular permissions control what each family member can see — from general updates and photos to care plan summaries and billing information. Providers retain full control.
Secure Messaging
Two-way secure messaging between families and facility staff. Messages are logged and auditable, replacing informal phone calls and emails.
Feedback Collection
Structured feedback forms allow families to share compliments, concerns, and suggestions. Feedback is tracked, acknowledged, and linked to improvement actions.
Activity Updates
Share updates about the resident’s activities, wellbeing, and care milestones. Families stay informed without needing to call for updates.
Engagement Reporting
Track family engagement metrics: active members, message frequency, feedback themes, and response times.
Evaluation
What to inspect with your team.
Bring a representative family portal scenario and use these questions to guide your demonstration.
Book a demo with this scenario- Walk through family member accounts using a representative example.
- Check the permissions and review steps for permission controls.
- Inspect the records and outputs available for secure messaging.
Requirements and responsibilities
The requirements behind the workflow.
Review how these requirements apply to your services and the responsibilities your team retains.
Reference area: Part 10
Consumer Engagement
Quality Standard 1 (The Individual) and Standard 2 (The Organisation) require providers to support consumers and their families to provide feedback and be involved in care.
Information Access
Families have a right to access information about their loved one’s care, subject to privacy requirements and resident consent.
Feedback Mechanisms
Providers must have accessible mechanisms for families to provide feedback and raise concerns.
Related workflows.
Explore the records and responsibilities that connect family portal with the wider platform.
Resident & Client Registry
Family member accounts are linked to their resident’s master record for permission-controlled access.
Advance Care Planning
Family members can view ACP status and be included in goals of care discussions.
Complaints Management
Family feedback can be escalated to a formal complaint when appropriate.
Questions about family portal.
What can family members see through the portal?
Providers have full control through granular permissions. Depending on the permissions granted, family members can see general updates, photos, care plan summaries, billing information, and activity updates. Sensitive clinical details are only visible if explicitly enabled.
Is messaging between families and staff auditable?
Yes. All messages exchanged through the portal are logged and auditable, replacing informal phone calls and emails. This creates a documented communication record that supports Quality Standard 1 (The Individual) and Standard 2 (The Organisation) evidence.
Can families provide feedback through the portal?
Yes. Structured feedback forms allow families to share compliments, concerns, and suggestions. All feedback is tracked, acknowledged, and linked to improvement actions. If a concern is significant, it can be escalated to a formal complaint through the Complaints Management module.
See Family Portal in action.
Bring a family portal scenario. We’ll walk through the relevant records, review steps and scope for your organisation.