Support at Home Quality Indicators: Scope and Preparation

As checked on 25 September 2026, the Department’s current QI reporting guidance lists Support at Home and CHSP among the programs that do not have to submit National Aged Care Quality Indicator Program data. Home-care quality indicators have been consulted on and piloted, but consultation proposals are not a confirmed reporting deadline.

Providers can still improve the records they use to understand care quality today. This guide separates current reporting scope from practical preparation, so your team can invest in useful information without building around an assumed future specification.

Current Department guidance excludes Support at Home from mandatory QI submissions. The Department’s home-care QI consultation update describes a 12-week pilot starting in October 2024. It identifies three priority domains: consumer experience; service delivery and care planning; and quality of life. The update describes the pilot as informing implementation recommendations; it does not announce a mandatory start date.

The current sources linked here do not establish a mandatory SAH commencement date or final submission specification. Earlier consultation timing proposals are not reporting start dates. Do not configure residential reporting deadlines as SAH deadlines. Assign someone to check updated Department guidance and record the publication date and version used for each reporting decision.

Providers delivering both care types need separate reporting scopes. The current QI Program guidance requires residential homes to submit quarterly data through the Government Provider Management System (GPMS); it explicitly excludes Support at Home and CHSP from that requirement.

This exclusion does not remove other home-care obligations. Continue applicable incident reporting, financial and operational reporting, record keeping and quality-improvement work. Use the Department’s Support at Home reporting page to identify the relevant reporting routes and responsibilities. For residential reporting, retain submission outcomes as well as internal quality records.

The following are operational preparation steps, not a prescribed SAH indicator set.

• Listen consistently. Agree how participants can give feedback, who reviews it and how changes are communicated back. Record the question wording, collection date and method so comparisons are meaningful. Do not label a home-grown questionnaire as a validated instrument.
• Reconcile visits. Compare planned and delivered services. Distinguish provider cancellations, participant cancellations, rescheduled visits and missing records. Investigate exceptions before counting them as missed visits.
• Review care plans. Keep the last completed review, next planned review and responsible person visible. The wellness and reablement guide discusses participant goals and review records. Record the participant’s involvement and decisions, including why a plan changed.
• Define your measures. For each internal measure, document who is included, the period, exclusions, source records and reviewer. Show missing data alongside the result. Label these measures as internal monitoring rather than official SAH QIs.
• Follow through. Give each agreed improvement an owner and review date. At the next meeting, check whether the action happened and whether it improved the participant’s experience.

Use a small synthetic example rather than a dashboard alone: one rescheduled visit, one missing delivery record and one care plan due for review. Ask the supplier to trace each result back to its source and explain who can correct it.

Check whether your team can distinguish no service, no response and missing data; preserve corrections and reviewer decisions; restrict access by role; and export the records needed for your own review. If a supplier promises future SAH reporting, ask which published specification it implements and what is available now. Keep proposed development separate from contracted functionality.

The software evaluation workbook gives your team a common place to record demonstrated capabilities, open questions and implementation responsibilities.

Explore Statura’s Support at Home workflows, care delivery and quality management using the scenarios above. In a tailored demonstration, ask to inspect visit records, care-planning records and improvement follow-up together.

Evaluate the available workflows against your current reporting and quality-review needs. A demonstration of operational records should not be treated as certification against future SAH QI requirements. Agree the scope, interfaces and acceptance checks in your implementation plan.