Support at Home guide · Care Management
Make care-management work visible, from activity to review.
Keep the work behind care coordination connected to the client. Statura Care brings care-management tasks, staff, minutes and funding status into the client record, so reviewers can follow what was recorded and what still needs attention.
Requirements and guidance
Care management supports each participant; ongoing funding is pooled.
- Care partners help participants plan, receive and review their services. Department guidance requires at least one direct care-management activity with each participant or their registered supporter each month.
- For ongoing services, 10% of the quarterly budget is allocated to care management. Providers manage this through a pooled service delivery branch account, rather than a separate spending ceiling for each person.
- Eligible activities include care planning, monitoring and participant support. Staff rostering, training and general compliance administration are not claimable as care management.
- Short-term pathways have different funding arrangements. Confirm the applicable pathway before deciding which account funds an activity.
Reference: Department of Health, Disability and Ageing: Care management for Support at Home; Funding for Support at Home care management. Guidance checked 25 September 2026.
What providers usually get wrong
Common mistakes: care management.
- Using the 10% funding deduction as a hard limit on the support any one participant can receive.
- Recording coordination work without enough detail to review its purpose, participant and funding treatment.
- Confusing a draft task with approved or billed time.
- Treating general administration as eligible care-management activity without checking the funding rules.
How Statura handles it
Platform workflow: Care Management.
- The client record includes a Care management time view and a link to record new activity.
- Each task shows its type, staff member, description, date, minutes and funding pool, alongside its lifecycle status.
- Summary counts distinguish total tasks, submitted tasks and approved or billed minutes.
- The view identifies billable and non-billable records and shows the latest lifecycle event. Drafts missing funding setup are highlighted with a link to the client’s billing setup.
Modules involved
The audit trail
Evidence for care management.
Use these records to structure your evidence review. In your demonstration, check their history, attribution and export options against your organisation's requirements:
- The client-linked task, its activity type and description.
- Staff attribution, recorded date, minutes and funding pool.
- Submission, approval or billing status and the displayed latest lifecycle event.
- Billable or non-billable treatment and funding-setup gaps requiring review.
Related Support at Home guides
Obligations that sit next to this one.
Quarterly Budgets
Quarterly funding, delivered spend, remaining balances and carry-over review.
Read the guideReablement & Goals
Goal-based care plans, service-to-goal traceability and outcome measurement over time.
Read the guideStatements & Claims
Monthly participant statements, ACPP claims drafting, and payment reconciliation.
Read the guideCommon questions
Frequently asked questions about care management.
Is 10% a spending cap for each participant?
No. For ongoing services, the deduction contributes to the provider’s branch-level pool. Care-management effort can respond to participants’ differing needs within that funding arrangement.
What can the team review in Statura Care?
The client’s care-management time view shows tasks, staff, recorded minutes, funding pool, billable status and lifecycle progress. It separates submitted work from approved or billed minutes.
Does every recorded task qualify for a claim?
No. Recording an activity does not establish its eligibility. Review the purpose and funding treatment against the program rules and your approval process.
What should we bring to a demonstration?
Bring an example involving recorded coordination time, a funding-setup gap and a task awaiting review. Follow each record through the relevant status and inspect what the reviewer can see.
Scope the software around your team.
Evaluate this workflow on its own or as part of the wider operating record. Your proposal confirms modules, integrations, migration, training and fees. Keep the evidence your clinical, finance and IT reviewers need in the same buying decision.
See how Statura handles care management.
A tailored demonstration grounded in your provider's workflow, records and implementation requirements.