Choose aged care compliance software by following the work your team needs to complete. A feature list helps you build a shortlist; a demonstration with your own scenarios shows whether the product fits your services, staff and existing systems.
This supplier-authored guide from Statura Care is a practical selection process for compliance managers, operational leaders and procurement teams. Use the same questions for every supplier, including us. For a comparison of scope and pricing approaches, see our Australian compliance software guide.
Define the first phase
Write down the care settings, sites and teams involved. Identify the processes you want to improve and the systems you intend to retain. A focused incident-management project has different requirements from a broader clinical, workforce and finance rollout.
For each workflow, name the person who does the work, the reviewer, the source records and the required output. Prioritise the problems your team can describe with evidence: duplicate entry, unclear ownership, missed handovers or time spent finding records.
Set acceptance criteria before comparing screens. For example: a coordinator can locate an incident’s history, an authorised reviewer can explain its status, and the agreed records can be exported for review.
Test a complete workflow
Give each supplier a fictional scenario with an exception. Ask your own staff to perform part of the work, on the devices they will use.
- Create the record: identify required information and access permissions.
- Change a detail: inspect what changes downstream and what history is retained.
- Hand over the work: check who receives it and how they know a decision is needed.
- Resolve an exception: try incomplete evidence, an absent reviewer or a correction.
- Inspect the output: trace a dashboard figure or exported record to its source.
For incident reporting, review classification, notification preparation and follow-up as separate steps. For Quality Standards, distinguish an assessment judgement from the number of supporting records. Ask the supplier to identify configuration and external processes required for the scenario.
Questions to ask vendors
- What is available in the proposed plan? Separate included features, configuration, optional modules, external products and planned work.
- How are changes maintained? Ask for a recent example of a product change, its release communication and any customer action required.
- Where does information move? Inspect an integration’s direction, approval point, failure handling and reconciliation. A logo on an integrations page does not establish what is exchanged.
- Who supports the rollout? Agree migration, training and go-live responsibilities, support channels, service hours and escalation arrangements in writing.
- How do we leave? Ask which records and attachments can be exported, in which formats, with what assistance and cost. Include retained archives in the plan.
Evidence to request before deciding
Request a proposal that matches the demonstrated scope, a sample migration plan, access-role information and the security evidence your reviewers require. Ask for relevant customer references or other evidence of implementation experience, and record any limits to what is available.
Have your IT and governance reviewers examine hosting, subprocessors, access, recovery and data-handling arrangements. Hosting location is one part of that assessment; it does not establish that every privacy and security requirement is met. Statura’s security overview is a starting point for your procurement review.
Treat unresolved questions as items to close before acceptance. Warning signs include unexplained totals, a demonstration that cannot handle a correction, unclear data ownership, or a proposal that omits work discussed during evaluation.
Total cost of ownership
Compare written quotes using the same bed or active-client numbers, sites, users, modules and billing term. Include subscription, setup, migration, training, integrations and support, plus the costs of systems you retain. Separate one-off implementation charges from recurring operating costs.
Model a change in service volume and a later phase of rollout. Ask how minimum commitments, renewals, additional modules and exit assistance affect the total. Do not assume one charging unit is inherently cheaper: compare the same operating scope.
Use the software evaluation workbook to record supplier responses, demonstrated evidence and open questions.
Evaluate Statura Care against your brief
Statura brings care, workforce, finance and governance workflows into one aged care platform. Explore the platform overview, product tour and published plans, then choose the workflows relevant to your first phase.
Our implementation approach sets out discovery, configuration, migration, training and go-live acceptance. Timing depends on scope, data quality, interfaces and team availability. Confirm setup fees, support arrangements and included work in the proposal.
Bring your fictional scenario to a tailored demonstration. We can review the records, responsibilities and handovers with your team and identify what needs further evaluation.