How do we put a Star Ratings review into action?

• Four sub-categories contribute to the overall rating: Residents’ Experience, Compliance, Staffing and Quality Measures.
• Residents’ Experience draws on an annual independent survey. Staffing uses care-minute performance against home-specific targets; Quality Measures uses selected quality indicators.
• The Compliance framework includes regulatory decisions and graded assessments against the strengthened Quality Standards, with transitional arrangements for homes awaiting assessment.
• A Compliance rating of one or two stars caps the overall rating at that level. The overall rating is not a simple average.
• Use the current official methodology and the period shown with the published data when interpreting a result.

Reference: Department of Health, Disability and Ageing: Star Ratings program and methodology; My Aged Care: How are Star Ratings calculated? Guidance checked 25 September 2026.

• Assuming a change in this week’s records immediately changes the published rating. Review the relevant reporting and publication cycles.
• Treating the lowest sub-category as a complete diagnosis. Investigate data quality, resident feedback and operational causes before choosing an action.
• Closing an improvement action without checking its effect. Agree who will review the evidence and when.

• Review care-minute delivery against the home’s applicable targets, with attention to worker categories and the reporting period.
• Use Quality Standards self-assessments and supporting evidence to organise the quality team’s review. Self-assessment is distinct from a regulator’s finding.
• Investigate quality indicator records and follow up concerns through the relevant care and improvement workflows.
• Review Statura’s Internal Quality Score across operational compliance, resident experience, staffing and quality measures, with recorded history for the selected home. This bespoke management measure does not reproduce the official Star Ratings calculation.

Use these records to structure your evidence review. In your demonstration, check their history, attribution and export options against your organisation's requirements:

• The published official rating, source and date used for the review, retained in your review materials.
• Care-minute and quality indicator records for the period under discussion.
• Self-assessment findings and the evidence the quality team has reviewed.
• Improvement actions with an owner, review date and evidence of follow-up.