Notifications & Alerts Hub
The right alert to the right person at the right time.
Every module in Statura Care generates alerts — screening expiries, overdue assessments, SIRS deadlines, liquidity warnings, and more. The Notifications Hub centralises all alerts into a single inbox with configurable escalation rules, ensuring critical items are seen and actioned promptly.
The Challenge
When alerts come from multiple systems via email, SMS, and in-app notifications, critical items get lost in the noise. A screening expiry buried in an inbox or a SIRS deadline missed because the alert went to the wrong person can have serious regulatory consequences.
Key Capabilities
What the Notifications & Alerts Hub module does.
Unified Notification Inbox
All notifications from every module appear in one inbox with filtering by module, severity, status, and date. Mark as read, snooze, or action directly from the inbox.
Alert Severity & Prioritisation
Alerts are classified by severity — critical, high, medium, low — with visual indicators and sorting. Critical alerts (SIRS deadlines, RN coverage gaps) surface immediately.
Escalation Rules
Configure escalation workflows: if an alert isn’t acknowledged within a defined timeframe, it escalates to the next level — from staff to manager to executive to governing body.
User Preferences
Each user controls their notification preferences — which modules, which severity levels, and which delivery channels (in-app, email, SMS). Preferences respect minimum requirements for critical alerts.
Response Time Analytics
Track how quickly alerts are acknowledged and resolved. Identify patterns in slow responses that indicate process or staffing issues.
Bulk Alert Management
Resolve, snooze, or reassign alerts in bulk. Manage alert fatigue by tuning thresholds and reducing low-value notifications.
Regulatory Requirements
What the law requires.
The Aged Care Act 2024 (Part 10) sets specific obligations that this module helps you meet systematically.
Timely Response
Regulatory deadlines (SIRS reporting, complaints acknowledgement) require timely awareness and response.
Escalation Protocols
Providers must have escalation protocols ensuring critical issues reach decision-makers promptly.
Audit Trail
Alert history provides evidence of timely awareness and response to compliance events.
Works With
Better together.
When modules work together, intelligence compounds. Notifications & Alerts Hub integrates with these modules for a complete compliance picture.
FAQ
Frequently asked questions
How does the escalation workflow prevent missed deadlines?
If an alert is not acknowledged within a defined timeframe, it automatically escalates to the next level — from staff to manager to executive to governing body. Critical alerts like SIRS deadlines and RN coverage gaps surface immediately with the highest priority.
Can individual users control their notification preferences?
Yes. Each user configures which modules, severity levels, and delivery channels (in-app, email, SMS) they receive. However, minimum requirements for critical alerts are enforced — you cannot opt out of SIRS deadline notifications, for example.
How do you manage alert fatigue?
The module provides bulk alert management (resolve, snooze, or reassign in bulk) and response time analytics. You can tune alert thresholds and reduce low-value notifications over time. The goal is ensuring critical items are always seen without drowning staff in noise.
See Notifications & Alerts Hub in action.
Request a personalised demo of the Notifications & Alerts Hub module tailored to your organisation.
Free trial includes Essentials tier (11 modules). No credit card required.
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