Resident & Family
Agreements & Consent
Every agreement complete. Every consent current.
Service agreement register with service-agreement content checklist, fee schedule tracking, consent management, and variation history.
Residential care · Home care
In practice
The work behind agreements & consent.
Service-agreement content is prescribed in Rules 148-70. For residential care it covers people and services, rights and responsibilities, and fees and contributions. Agreements must be agreed before or on entry, include the 28-day cooling-off period and be reviewed every 12 months. Permanent residents also need a separate accommodation agreement. Pre-reform agreements must be reviewed and varied or replaced before 1 November 2026.
An incomplete service agreement is a compliance breach waiting to happen. Rules 148-70 prescribe service-agreement content covering people and services, rights and responsibilities, and fees and contributions. Consents expire and need renewal. Fees change and require notice. Managing this across hundreds of residents with paper files creates gaps that regulators will find.
Agreement Register
Service agreement register covering residential care, respite and home-care services, with version, start date and review status. Review and vary or replace pre-reform residential agreements before 1 November 2026.
Mandatory Content Checklist
The system tracks the service-agreement content prescribed by Rules 148-70: people and services (resident, supporter, provider and home details, access approval, commencement and start dates, services), rights and responsibilities (copies of the Statement of Rights and Code of Conduct, right to occupy a bed, termination, complaints and feedback), and fees and contributions (fees payable, fee-setting policy, late-payment interest, non-payment).
Consent Management
Track all consents: care plan, restrictive practices, information sharing, photography, advance care directives, research, medication, transport, outings, and financial management.
Fee Schedule Tracking
Itemise all fees and charges per agreement with change history. The system calculates required notice periods for fee changes and tracks acknowledgement.
Variation Management
When care, services, or fees change, track the variation with notice given, acknowledgement received, and effective date.
Regulatory Disclosure Tracking
Track required disclosures to care recipients: Statement of Rights, fees and charges, complaints process, privacy notice, right to occupy a bed and termination arrangements, and advocacy services.
The wider workflow
Where agreements & consent connects.
Evaluate updates, planned visits and communication with the resident or client’s consent and access boundaries in view.
A workflow illustration showing the broader operating context.
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Evaluation
What to inspect with your team.
Bring a representative agreements & consent scenario and use these questions to guide your demonstration.
Book a demo with this scenario- Walk through agreement register using a representative example.
- Check the permissions and review steps for mandatory content checklist.
- Inspect the records and outputs available for consent management.
Requirements and responsibilities
The requirements behind the workflow.
Review how these requirements apply to your services and the responsibilities your team retains.
Reference area: s 148
Written Agreement Required
Enter a service agreement on or before the person’s start day. Residential agreements must be agreed before or on entry; only limited prescribed exceptions apply.
Mandatory Content Areas
Each agreement must contain the content prescribed by the Aged Care Act 2024 and the Aged Care Rules 2025 — including the services to be delivered, fees and charges, rights, termination and notice, and complaints handling.
No Overcharging
Providers must not charge more than specified in the agreement.
Review on Change
Agreements must be reviewed and varied when circumstances change.
Related workflows.
Explore the records and responsibilities that connect agreements & consent with the wider platform.
Questions about agreements & consent.
What content must a service agreement include?
Rules 148-70 prescribe service-agreement content covering people and services, rights and responsibilities, and fees and contributions. Residential service agreements must be agreed before or on entry, provide a 28-day cooling-off period and be reviewed every twelve months and when needed. Permanent residents also need an accommodation agreement. Review and vary or replace pre-reform residential agreements before 1 November 2026.
How does the system handle fee changes?
When fees change, the module tracks the variation with required notice period, acknowledgement received, and effective date. It calculates the statutory notice period and ensures the resident or their representative has been properly notified before any change takes effect.
Can we manage consents beyond the main agreement?
Yes. The module tracks all consent types: care plan, restrictive practices, information sharing, photography, advance care directives, research, medication, transport, outings, and financial management. Each consent has an expiry date and renewal tracking.
See Agreements & Consent in action.
Bring a agreements & consent scenario. We’ll walk through the relevant records, review steps and scope for your organisation.